Our Privacy Notice

1. Introduction

DH Hosting respects your privacy and aims to handle personal information responsibly. This Privacy Notice explains what information may be collected when you use DH Hosting and how it may be used to operate, secure and improve our services.

By creating an account or using DH Hosting, you acknowledge that you have read this Privacy Notice and understand how information may be processed as described here.

2. Information We May Collect

Depending on the services you use, we may collect or receive information such as:

• Name and account information.
• Email address and contact information.
• Username and display name.
• Discord account identifiers and usernames where connected.
• Pterodactyl account or server identifiers.
• Information relating to services you create or manage.
• IP addresses and technical connection information.
• Browser, device and basic technical information.
• Authentication and security information.
• Logs relating to use of our services.
• Information you voluntarily provide to our support team.

3. Account Information

Information associated with your DH Hosting account may be stored so that we can authenticate you, provide services, manage your account and maintain the security of our platform.

You are responsible for ensuring that information you provide to us is accurate and that you do not provide unnecessary personal information belonging to another person.

4. Discord Information

If you connect a Discord account to DH Hosting, we may receive information made available to us through the applicable Discord authentication process, such as your Discord user identifier, username and display information.

We use this information to authenticate your account, associate your Discord identity with your DH Hosting account and provide Discord-related functionality.

DH Hosting does not claim ownership of Discord or Discord user accounts. Discord remains a separate third-party service.

5. Hosting and Pterodactyl Information

When you use our hosting services, information relating to your hosted services may be processed in order to provide and manage those services.

This may include server identifiers, resource information, configuration information, service status, logs and other technical information required to operate the hosting platform.

DH Hosting may use Pterodactyl and related infrastructure as part of providing hosting services. Information processed through such systems may be subject to the operation of those systems and their applicable software licences and policies.

6. Why We Use Information

Information may be used for legitimate operational purposes, including:

• Creating and managing your account.
• Providing hosting and related services.
• Authenticating users.
• Providing customer support.
• Maintaining service security.
• Detecting and preventing abuse.
• Investigating security incidents.
• Preventing fraud and unauthorised access.
• Monitoring service reliability and performance.
• Maintaining technical logs and records.
• Complying with legal obligations.
• Improving our services and infrastructure.

7. Security and Abuse Prevention

We may collect and retain technical information, including logs and connection information, where reasonably necessary to protect DH Hosting, our users and our infrastructure.

This information may be used to investigate suspected abuse, attempts to compromise our systems, malicious activity, fraud, service disruption or violations of our Terms of Service.

We may use reasonable technical and administrative measures to restrict or investigate accounts involved in suspected abuse.

8. Service Logs

Our systems may automatically generate logs containing technical information about interactions with our services. Logs may include timestamps, IP addresses, request information, account identifiers, error information and security-related events.

Logs may be retained for as long as reasonably necessary for security, troubleshooting, operational or legal purposes.

9. Cookies and Similar Technologies

DH Hosting may use cookies or similar technologies that are necessary for authentication, account sessions, security and website functionality.

Disabling certain cookies may prevent parts of the website or account system from functioning correctly.

10. Third-Party Services

DH Hosting may use third-party providers to operate parts of our services. These providers may process information on our behalf where necessary to provide infrastructure, authentication, communications, security or other functionality.

Examples may include hosting infrastructure, authentication providers, email providers, networking providers and other technical service providers.

Third-party services operate independently and may have their own privacy policies and terms.

11. Information Sharing

We do not treat your personal information as something to sell or trade. Information may be shared with service providers where necessary to operate DH Hosting or where required or permitted by law.

We may also disclose information where reasonably necessary to protect DH Hosting, our users, third parties, our infrastructure or legal rights.

12. Legal Requests

We may disclose information where we are required to do so by applicable law, a valid legal process or a lawful request from an appropriate authority.

13. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Notice, including providing services, maintaining security, resolving disputes, complying with legal obligations and maintaining appropriate business records.

Different types of information may be retained for different periods depending on their purpose and legal requirements.

14. Data Security

We take reasonable steps to protect information against unauthorised access, alteration, disclosure or destruction.

However, no internet service or storage system can be guaranteed to be completely secure. You should use a strong, unique password and protect your account credentials.

15. Your Responsibilities

You must not intentionally submit personal information belonging to another person without an appropriate reason or permission.

You are also responsible for protecting your own login credentials and for notifying us if you believe your account has been compromised.

16. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information. These may include requesting access to information we hold about you, requesting correction of inaccurate information, requesting deletion where applicable, or objecting to certain processing.

Some rights may be subject to legal or operational limitations. Requests should be made through our official support channels.

17. Children's Privacy

DH Hosting is not intended to knowingly collect unnecessary personal information from children. Where applicable, we may take reasonable steps to address accounts or information where we become aware that applicable age or consent requirements have not been met.

18. International Processing

Depending on the infrastructure and third-party providers used by DH Hosting, information may be processed or stored in locations outside your country.

Where required, appropriate safeguards will be considered for international transfers of personal information.

19. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our services, infrastructure, legal requirements or data practices.

The latest version will be published on this page together with an updated date.

20. Contact

If you have a privacy question, want to exercise an applicable privacy right, or believe your information has been handled incorrectly, please contact DH Hosting through our official support channels.